KaribuKit — Terms of Use

Effective date: 3 July 2026 Last updated: 7 August 2026

These Terms of Use ("Terms") are a binding agreement between you and KaribuKit, Inc., a Delaware corporation ("KaribuKit", "we", "us", "our"), governing your access to and use of the KaribuKit platform, including our web application, the Ranger mobile app, our APIs and MCP interface, our AI features, and any KaribuKit-hosted property websites (together, the "Service").

By creating an account, downloading or using the app, or otherwise accessing the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of a hospitality property or other organisation (a "Customer"), you represent that you are authorised to bind that organisation, and "you" refers to both you and that organisation. Where a Customer has signed a separate Subscription Agreement with us, that agreement governs and controls over these Terms in the event of a conflict.

1. Eligibility and accounts

  • You must be at least 18 years old and able to form a binding contract.
  • The Service is intended for use by property staff ("Authorized Users"). You are responsible for all activity under your account and for keeping your credentials confidential. Notify us immediately of any unauthorised use.
  • You must provide accurate information and keep it up to date.
  • Account deletion. You may delete your account at any time by contacting us at nj@karibukit.com; see the Privacy Policy for what is deleted and what is retained.
  • We may refuse, suspend, or terminate accounts at our discretion, consistent with Section 12.

2. Licence to use the Service

Subject to these Terms and any applicable Subscription Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your internal business purposes during the term of your subscription. All rights not expressly granted are reserved.

3. Your responsibilities and acceptable use

You are responsible for the data you and your Authorized Users submit, and for how you use the Service. You agree that you will not, and will not permit anyone to:

  • upload or process any data without having the legal right and, where required, the consent or other lawful basis to do so — including guest personal data such as names, contact details, nationality, and passport/identity information;
  • use the Service in violation of any applicable law, regulation, or third-party right (including data-protection, consumer, payment, and export laws);
  • reverse engineer, decompile, scrape, or attempt to access the Service other than through the interfaces we provide;
  • resell, sublicense, or provide the Service to a third party except as expressly permitted;
  • introduce malware, probe or breach security, circumvent usage limits, or interfere with the integrity or performance of the Service; or
  • use the Service to build a competing product or to train a competing model.

You are the party responsible to your guests and to regulators for your own data practices, including providing your guests with any required privacy notices and obtaining any required consents. Our respective data-protection roles are set out in Section 6 and in the Data Processing Agreement.

4. AI features; no reliance without review

The Service includes AI features (including Ranger) that generate text, take suggested actions, transcribe voice, and answer questions.

  • AI output can be inaccurate, incomplete, or unsuitable. You must review AI output before relying on it. Where the Service stages an action for confirmation (for example, creating or modifying a reservation, or recording a payment), the human confirmation step is yours, and you are responsible for the action you confirm.
  • AI output is not professional, legal, financial, tax, or accounting advice.
  • To the maximum extent permitted by law, we are not liable for any action taken, or not taken, on the basis of AI output, or for any AI-generated content.

5. Third-party services

The Service integrates with third parties (for example channel managers and online travel agencies, tax/eTIMS systems, email, messaging, and payment references). Those services are provided by the third parties on their own terms, and we are not responsible for their acts, omissions, availability, or content. Your use of a third-party integration may require a separate account or agreement with that provider.

6. Data: ownership, licence, and AI/model training

6.1 Your data. As between you and us, you retain all right, title, and interest in the data you or your Authorized Users submit to the Service, and the guest and booking data processed on your behalf ("Customer Data"). For personal data within Customer Data, you are the controller and we are your processor, as further described in the Data Processing Agreement.

6.2 Licence to us. You grant KaribuKit, and its successors and assigns, a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, process, display, and otherwise use Customer Data as necessary to (a) provide, secure, and support the Service; (b) prevent or address technical or security issues and enforce these Terms; (c) comply with law; and (d) develop, train, and improve KaribuKit's products, services, and machine-learning models, and to create analytics and insights, subject to Section 6.3.

6.3 Anonymization of personal data used for improvement. When we exercise the right in Section 6.2(d), and to the extent Customer Data contains personal data, we use only aggregated and/or anonymized data — data processed to the standard set out in Section 10 of the DPA so that it no longer identifies, and cannot reasonably be used to identify, any individual. We do not use identifiable guest passport or government-identity data, data concerning minors, or un-anonymized free-text content, to train models, and we do not disclose your identifiable Customer Data to another Customer.

6.4 KaribuKit data. As between the parties, KaribuKit owns all aggregated, anonymized, derived, and statistical data, and all analytics, insights, models, and Service-usage data that we generate or derive in connection with operating and improving the Service ("KaribuKit Data"), and may use KaribuKit Data for any lawful purpose during and after your use of the Service. KaribuKit Data is anonymized to the Section 10 DPA standard and does not identify you or any individual.

6.5 Feedback. If you give us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction or obligation to you.

6.6 Privacy. Our handling of personal data is described in the Privacy Policy.

7. Intellectual property

The Service, including all software, models, designs, text, and other materials (excluding Customer Data), and all intellectual-property rights in them, are and remain the exclusive property of KaribuKit and its licensors. These Terms grant you no rights in the Service other than the limited licence in Section 2. "KaribuKit", "Ranger", and our logos are our trademarks; you may not use them without our prior written consent.

8. Fees

If you access the Service under a paid subscription, fees, billing, and term are set out in your Subscription Agreement or order form. The Ranger app itself may be made available at no charge as part of a subscription. Except as required by law or expressly stated in a Subscription Agreement, fees are non-refundable and there are no refunds or credits for partial periods, downgrades, or unused capacity.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KARIBUKIT DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE. YOU USE THE SERVICE AT YOUR OWN RISK.

Some jurisdictions do not allow the exclusion of certain warranties; in that case, the above exclusions apply to the fullest extent permitted.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • No indirect damages. KARIBUKIT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.
  • Liability cap. KARIBUKIT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$100.
  • Basis of the bargain. These limitations apply to all claims, whether in contract, tort, or otherwise, and are an essential basis of the bargain.

Nothing in these Terms limits liability that cannot be limited by law (for example, liability for fraud, or, where applicable, for death or personal injury caused by negligence). Some jurisdictions do not allow certain limitations; in that case, our liability is limited to the fullest extent permitted.

11. Indemnification

You will defend, indemnify, and hold harmless KaribuKit and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Data or your use of the Service; (b) your violation of these Terms or any law; (c) your data-protection obligations to your guests or others, including any claim that you lacked a lawful basis or consent to collect or process guest personal data; or (d) your infringement of any third-party right. The limitations in Section 10 do not apply to your indemnification obligations under this Section 11.

12. Suspension and termination

  • We may suspend or limit access to the Service, in whole or in part, if we reasonably believe you are in breach of these Terms, present a security or legal risk, or fail to pay fees when due.
  • Either party may terminate as provided in the applicable Subscription Agreement; absent a Subscription Agreement, we may terminate or suspend access at any time with reasonable notice.
  • On termination, your licence ends and you must stop using the Service. We will make Customer Data available for export for a limited period and then delete or de-identify it, except where retention is required by law (see the Privacy Policy). Sections that by their nature should survive (including 6, 7, 8 (accrued fees), 9, 10, 11, 13, and 14) survive termination.

13. Governing law; dispute resolution; arbitration

13.1 Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and (for the arbitration provisions) the U.S. Federal Arbitration Act. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

13.2 Informal resolution first. Before starting an arbitration, you agree to contact us at nj@karibukit.com and attempt to resolve the dispute informally for at least 30 days.

13.3 Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association (AAA) — under its Commercial Arbitration Rules for disputes with a Customer/organisation, or its Consumer Arbitration Rules for disputes with an individual acting in a personal capacity — before a single arbitrator. The seat of arbitration is Wilmington, Delaware, and the proceedings will be in English. Judgment on the award may be entered in any court of competent jurisdiction.

13.4 Class-action waiver. You and KaribuKit agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding.

13.5 Batch arbitration. If 25 or more similar demands for arbitration are asserted against KaribuKit by or with the assistance of the same or coordinated counsel, the parties agree the demands will be administered in batches of up to 50, with a single set of filing fees per batch, one arbitrator per batch, and a bellwether process, to reduce cost and delay. This provision does not waive any party's right to arbitrate.

13.6 Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

13.7 Severability of this Section. If the class-action waiver in Section 13.4 is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and brought in the courts located in Delaware, which the parties consent to as exclusive jurisdiction and venue for such claims; the remainder of this Section 13 (including individual arbitration of all other claims) remains in effect. Where mandatory local law makes this arbitration agreement unenforceable as to an individual consumer, it applies to the fullest extent permitted and the balance of these Terms remains in effect.

14. Apple App Store — additional terms (EULA addendum)

The following additional terms apply if you download the Ranger app from the Apple App Store. In this Section, "Application" means the Ranger app.

  • Acknowledgement. These Terms are between you and KaribuKit only, and not with Apple. KaribuKit, not Apple, is solely responsible for the Application and its content.
  • Scope of licence. The Application is licensed, not sold, to you. The licence is a non-transferable licence to use the Application on any Apple-branded product that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions.
  • Privacy. You acknowledge that KaribuKit, and not Apple, is responsible for the Application's Privacy Policy and for the collection and use of your data as described in that Policy.
  • Maintenance and support. KaribuKit is solely responsible for providing any maintenance and support for the Application. Apple has no obligation to furnish any maintenance and support services.
  • Warranty. In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) for the Application. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are KaribuKit's responsibility.
  • Product claims. KaribuKit, not Apple, is responsible for addressing any claims relating to the Application, including product-liability claims, claims that the Application fails to conform to any legal or regulatory requirement, and claims under consumer-protection or privacy law.
  • Intellectual property. In the event of any third-party claim that the Application or your use of it infringes intellectual-property rights, KaribuKit, not Apple, is responsible for the investigation, defence, settlement, and discharge of such claim.
  • Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist-supporting", and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Third-party beneficiary. You acknowledge that Apple and its subsidiaries are third-party beneficiaries of this Section 14, and, upon your acceptance, Apple will have the right to enforce this Section 14 against you. The arbitration agreement in Section 13 is between you and KaribuKit only and does not extend to, or bind, Apple.

15. General

  • Entire agreement. These Terms, together with the Privacy Policy and any Subscription Agreement, are the entire agreement between you and KaribuKit regarding the Service and supersede prior agreements on that subject.
  • Changes. We may update these Terms from time to time. For most changes, we will provide reasonable notice (for example, by posting the updated Terms with a new "Last updated" date or by notifying you), and your continued use constitutes acceptance. However, for any change that materially reduces your rights, or that changes the arbitration agreement in Section 13 or the data licence in Section 6, we will give advance notice and, where required by law, obtain your affirmative acceptance; otherwise that change will not apply to you.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms (including the licences in Section 6), in connection with a merger, acquisition, financing, or sale of assets, to a successor or assign.
  • Severability; waiver. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
  • Force majeure. Neither party is liable for failure or delay due to events beyond its reasonable control.
  • Notices. We may provide notices to you via the Service or the email on your account. Legal notices to us: nj@karibukit.com.

16. Contact

KaribuKit, Inc. — a Delaware corporation nj@karibukit.com · https://karibukit.com